Shipping policy

PROCESSING & SHIPPING POLICY

PROCESSING TIMES

At Still & Rooted Co., our processing and shipping times typically range from 5 to 10 business days. Thank you in advance for your understanding.

If anything changes, it will be posted at the very top of the home page. 

DOMESTIC SHIPPING RATES ONLY

All delivery times are estimates, not guarantees. Once your order is received, fulfilled, and dropped off, delivery depends solely on the chosen carrier. We primarily ship with UPS (unless otherwise specified), and delivery to the contiguous 48 states typically takes 1–7 business days, depending on where you are located. If another carrier is requested, the rate and transit time may vary.

Shipping rates are calculated at checkout based on your location and the items in your order. Delivery estimates are provided at checkout and begin once your order has shipped.

ORDER TRACKING

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

ADDRESS ACCURACY

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

LOST, STOLEN, OR DAMAGED PACKAGES

Once your order is received, processed, and shipped, the responsibility shifts to you and the courier. Still & Rooted is not responsible for late deliveries, undeliverable addresses, rejected packages, or packages lost in transit. If your package is marked as delivered but cannot be located, please get in touch with the carrier directly. We are not responsible for packages lost or damaged in transit, but we will gladly assist you in filing a claim when possible.

If, for some reason, your package is returned to Still & Rooted, you are responsible for the return shipping costs. Refuse those charges, and the carrier may abandon the package.

CANCELLATION POLICY

We will try our best to accept a cancellation within 24 hours of placing your order, if it has not already been fulfilled. Once an order has been fulfilled its way, it is considered a final sale and cannot be canceled.

If you have questions about our products or services before hitting “buy,” please don’t hesitate to reach out at info@still-rooted.com. Please allow 5 business days for a response.